Service Level Agreement (SLA).

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At Bytio we do our best to deliver a consistent and sustainable service to our customers. "We" (Bytio Limited)  recommend that "You" (the "Customer") read this Service Level Agreement (SLA) carefully.

The "Service"

Bytio Limited provides You with access to the Bytio website (the Service). Upon successful registration, Bytio Limited also provides you with access to the Dashboard, the Support service, which is available to you within the Dashboard and access to the System as limited by the Top Up or Monthly Plan.

The "System"

The System provides You with access to Bytio networking, proxy and IP infrastructure limited by IP country, connection type and simultaneous connections. The exact limitations are available within the Dashboard and are configurable within the proxy Zones page.

Uptime Limitations

Bytio guarantees 99% Service uptime (as-measured over the calendar month), except for periods of  maintenance  which the Customer will be notified of by means an in-app notification on the Dashboard and/or via email.

Service Uptime shall be assessed via the public uptime monitoring statistics available on the platform status page.

Bytio guarantees 99% System uptime (as-measured over the calendar month), except for periods of  maintenance  which the Customer will be notified of by means an in-app notification on the Dashboard and/or via email.

System Uptime shall be assessed via the public uptime monitoring statistics available on the platform status page.

Bytio provides free access to Support for System-related queries. You can reach Bytio Support via the chat function of the Dashboard. Alternatively you can open a ticket by sending an email to hello@bytio.com.

Bytio does not guarantee the timing of a Support response but we strive to do our best to address your questions as quickly as possible.

Connection Speed

Connection quality and connection speed can be affected by third-party Internet Service Providers capacities and are out of the scope of Bytio Limited's control. Bytio does not guarantee any measurements for quality or speed for proxy connections made through the Service.

Technical Support

Bytio does not provide any technical support for third-party software used by the Customer and/or its compatibility with the System.

Bandwidth

Depending on the configuration of the proxy Zones on your Bytio account, bandwidth consumed may be chargeable. Refer to your Zone configuration for more information.

Geographical Targetting of IPs

Geographical targeting can be configured on the Customers' proxy Zones, or via the proxy username when making a request to a Zone.

Bytio guarantees geo-targeting of IP availability at the country level as-reported by the IP geolocation provider ipinfo.io. Bytio does not provide  IP geo-targeting below the country level.

Available Ports

The System provides the Customer with access to the following ports:

• Port 80 Hypertext Transfer Protocol (HTTP)
• Port 443 HTTP Secure (HTTPS), HTTP over TLS/SSL

Simultaneous Connections

The number of simultaneous connections You can make to the Service is limited. If the number of simultaneous connections performed by the Customer’s software reaches its limit, further connections may be blocked. The exact number of simultaneous connections varies depending on how the Customer has configured their proxy Zones.

3rd Party Web Resource Availability

We do not provide any guarantee of third-party website availability or accessibility when accessed via the System. We do not guarantee that any given third party website will be accessible through the System and will not be blocked. The accessibility of any third party website, when accessed via the System, is not guaranteed and does not form part of this SLA.

Where can you obtain further information?

For any questions or concerns regarding our Service Level Agreement (SLA), you may contact us by emailing hello@bytio.com